Contact
We reply within 1–2 business days, Monday to Friday, from our office in Prague.
For the fastest response, include your order number (if any) and a clear description of the issue. If you’re reporting a damaged or incorrect item, attach a photo.
Registered address
Brook & Ivy
Denis Poledna (OSVČ)
IČO 19762879
Sluhy 157
250 63 Praha-východ
Czech Republic
We do not operate a phone line — email gives everyone clear, traceable communication and the fastest path to a resolution.
Common questions
Before writing in, check our FAQ — it covers most shipping, refund, and payment questions.